Policies

In our commitment to provide a unique and outstanding experience to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:

ARRIVAL TO THE SPA
Please arrive for your appointment(s) 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form, change and prepare for the service. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule for other clients.

CANCELLATION POLICY
We have a 24 hour cancellation policy. At our discretion, we will require a credit card to book/hold your appointment. Your credit card will not be charged if the appointment is cancelled or rescheduled 24 hours prior or you show up for your scheduled appointment.

If you are booking within 24 hours of the actual appointment, there is no cancellation and you will be charged the full amount of the appointment.

LATE ARRIVAL POLICY
As a courtesy to our other clients and staff, appointments will be automatically cancelled 20 minutes after scheduled start time and charged according to cancellation policy.  We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.

PAYMENT
Payment is required at time of service.  Tips are appreciated by our staff.

SEXUAL MISCONDUCT
Sexual misconduct is forbidden. Client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.